The terms and conditions below apply for reservations made by an individual, private person unless a special agreement has been made. Separate rules apply for group reservations over 10 persons. Rumarstrand Oy reserves a right to apply special terms and conditions that differ from these in case of public holidays, special events, seasonality or additional services require so. Same rules apply for bookings via Rumarstrand Oy website.

1. BOOKING AND CONFIRMATION
When reserving a room your name, address, arrival- and departure time and method of payment are required. A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation number. Rumarstrand Oy is entitled to apply different kinds
of rules such as reservation fee or credit card guarantee in order to secure the reservation.

2. ARRIVAL AND DEPARTURE
The hotel room is at your disposal from 3:00 pm on the day of arrival. On your departure day the room must be vacated by 12:00 noon. Rumarstrand Oy is entitled to apply exceptions on check-in and check-out times stated above. For safety reasons, only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed. The room will be reserved for you until 4:00 pm on the day of arrival unless no other agreement has been made at the time of reserving or if the confirmed rate or reservation period does not include any other special terms. In case of arrival after 4:00 pm you can guarantee the reservation with a credit card or other method specified. Otherwise Rumarstrand Oy can release the reserved room for sale after 4:00 pm. In case you arrive to the hotel according to the arrival time agreed and the room you have reserved is not available, Rumarstrand Oy is liable to arrange you an equivalent room without extra charges.

3. GUARANTEED RESERVATION
Credit card guarantee is required for all bookings when confirming the reservation. Please provide a credit card to guarantee the booking, including the number of the card, date of expiration and name of the card holder. Customers with an invoicing agreement may guarantee the reservation under company name. Credit card used for guaranteeing the stay may also be used for charging any incurred costs related to cancelled or no-show reservations. As an alternative method of guarantee, to guarantee the reservation, Rumarstrand Oy reserves the right to require either a complete or partial advance payment. Amount of prepayment and a schedule for prepayment will be contracted with customer in writing or via terms and conditions related to purchase.
*Hotel reserves the right to verify the credit card to the agreed amount.

4. CANCELLATION AND NO ARRIVAL
Unless otherwise agreed at the time of reservation, unless the rate confirmed or the reservation period includes special terms, the room can be cancelled until 14 days prior to arrival without a fee. In case you fail to arrive without cancelling your reservation, Rumarstrand Oy is entitled to
charge equal to the first night’s stay including taxes and possible additional services per room to your credit card.

5. EARLY DEPARTURE
Early departure before the agreed day must be informed to the hotel latest by 4:00 pm on the day before. If your reservation is for several nights the hotel is entitled to charge you the full amount for the whole stay. Early departure before the agreed day may also cause changes in the room rate confirmed.

6. PAYMENT
Rumarstrand Oy accepts cash payments in euros and the most commonly used credit/debit cards. Rumarstrand Oy is not obliged to accept foreign currency, vouchers, cheques or credit/debit cards unless Rumarstrand Oy has volunteered to do so. In case the reservation has not been paid in advance, it should be settled upon arrival at Rumarstrand Oy by cash or credit card. When reserving a room, Rumarstrand Oy is entitled to approve and charge international credit/debit cards. A reservation fee may be charged to the credit card as a prepayment or as on authorization for the stay. This will be deducted from the final bill. Credit card used for guaranteeing/ paying the stay may also be used for charging any incurred costs (damages, non-reported purchases) noticed post checkout.

7. GUEST BEHAVIOUR IN THE HOTEL
We follow good manners and hotel rules at Rumarstrand Oy. In case of breaking these rules you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made. For safety reasons, only checked-in guests are allowed on private cabin premises such as cabin rooms and the maximum capacity per room may not be surpassed.

8. RESPONSIBILITY ON YOUR VALUABLES
Your valuables can be stored in a safety deposit box in your room or Rumarstrand can store your valuables upon request. Rumarstrand is entitled to collect a charge for storage of these items. In case the items you wish to store are exceptionally valuable you must notify Rumarstrand before storing. Rumarstrand may refuse to store this kind of valuables. Rumarstrand Oy is not responsible for valuables stored in a safety deposit box in your room. Rumarstrand Oy is not responsible for damage or disappearance of vehicles kept in the Rumarstrand parking area or valuables inside the vehicle. Rumarstrand is obliged to clearly express at the parking area that the area is not supervised and Rumarstrand is not responsible for the property kept in there.

9. GUEST’S RESPONSIBILITY ON DAMAGE
As a guest you are responsible for damage caused on purpose or by accident by you, your guest or your pet in cabin room or on Rumarstrand premises. This applies also to the cabin furniture and other equipment, other guests on Rumarstrand property. The responsibility for caused damage is determined by general principles.

10. RENTING HOTEL ROOMS FOR MINORS
Only a person over the age of 18 is allowed to make a reservation. The adult making a reservation for a person under the age of 18 will be held responsible for the minor, whether he or she accommodates with the minor or not. An underage person travelling alone will need a letter of consent signed by a guardian. The letter has to include the minor’s name, birthday and dates of arrival and departure. The name and contact information of a guardian are also required.